SHIPPING CHARGES & CANCELLATION POLICY
When you add an item to cart, shipping costs are automatically calculated on the basis of package weight and mode of shipping.
Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our International delivery partner, DHL/FedEx does not deliver Tea Aroma orders on Saturday or Sundays.
To cancel your order, send us an email by filling the form on this page or you can alternatively send us an email to [email protected] with your order details and we’ll cancel it promptly.
Important Notice : For international delivery customs duties are as per actual, our team work with custom clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer.
Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center.
Orders within India will be delivered within 4-6 working days. Delivery time may vary depending upon the shipping address.
For international shipping, we work primarily with DHL/FedEx, EMS (India Post) and Air Mail to deliver our teas worldwide. Express service (DHL/FedEx) takes up to 5-7 working days for delivery, EMS Speed Post takes up to 10-14 working days for delivery & Air Mail takes up to 15-25 days for delivery.
The customer may cancel the order within 1 hour of placing the order if he/she wishes to. If, for any other reason, you are not completely satisfied with your order, please mail us at [email protected] to initiate a refund. Tea being a perishable commodity, intimation of refund needs to be placed within 7 days (including weekend and holidays) of delivery of the particular order. Tea Aroma will not accept used or opened products and they will not be eligible for refund. In case there is an error from the side of Tea, the standard delivery charge of returns will also be refunded. The refund for your order will only be possible after the receipt of the returned goods at any of our designated fulfillment centers. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. Once a refund is approved by us, it will be initiated through a NEFT/Bank Transfer within 30 days.